Your complete guide to online booking
Straightforward answers to 35 questions on handling online bookings, whether you’re a customer or a business owner.
For customers booking
How do you book a salon appointment online?
Pick your service and time on the salon’s booking page, with no call. The request stays pending until the salon confirms it.
How do you book a doctor’s appointment online?
Request a consultation on the clinic’s booking page. The clinic confirms the request afterwards.
Booking your car in for service online: how does it work?
Choose the job and a free time on the shop’s booking page. The shop confirms the request afterwards.
How do you cancel an appointment online?
Use the management link from your confirmation screen to cancel in a few clicks, with no phone call.
How do you reschedule a booking online?
Open your management link, pick a new free time and confirm. No phone call needed.
Running your business
How to manage customer appointments in an online app
One panel for your bookings, providers and services, with a calendar you can read by day, week or month.
How can you avoid double-booked appointments?
Only free times are offered, and a request holds its time from the moment it’s sent.
How booking confirmation works
Each request stays pending until your team confirms it in the panel. Telling the customer is up to you.
How do you keep customers informed about appointments?
4appointments sends no messages to customers, so here’s a simple manual routine that works.
Managing appointments when you have several employees
Each provider has their own schedule and link, and the team calendar shows everyone together.
Calendar and availability
How do you set up appointment time slots?
Set the weekly schedule, the duration of each service and the notice rules, and customers see only real free times.
How do you set days off and breaks in your calendar?
Mark days off and breaks in “Availability” and they disappear from the times customers can book.
How do you manage staff availability in a booking system?
Each provider has a weekly schedule of their own, and the booking page offers only the times when that person is free.
How do you create an online calendar for customers?
A public booking page showing free times, with a link you can share wherever your customers are.
Payments and confirmed bookings
How does payment work for appointments?
Online payment isn’t part of the current plans. Payment is arranged between you and your customer.
How do you handle a deposit on online bookings?
The tool doesn’t collect deposits, but a pending booking holds the time until you have your payment.
How can you reduce no-shows for appointments?
Confirm each booking yourself, contact customers before the visit and make canceling easy.
Invoicing an online appointment: what to do
4appointments issues no invoices. You export the booking data and invoice with your own tool.
Everyday problems
Why aren’t appointment notifications reaching me?
4appointments doesn’t email or message customers, so the final screen and the business itself are what count.
Why are appointments missing from the calendar?
Check the view and date range, the booking status, calendar visibility and your external ICS calendars.
How do you fix overlapping appointments?
Find where the overlap came from, move one booking and keep every booking in a single place.
How do you handle customers who don’t show up?
Confirm by hand before the day, review your cancellations and agree clear terms with customers.
How do you remind customers before an appointment?
4appointments sends nothing to customers, so a short daily routine with your own channels does the job.
By type of business
Taking online bookings for your beauty salon
A calendar per stylist, services with set durations and one link to put in your social media bio.
How do you manage patient bookings online?
A calendar for every doctor, consultation types you define and confirmation done by your reception.
Creating a booking system for an auto service garage
Job types with set durations, one calendar per mechanic or bay and confirmation by your own team.
Creating an online calendar for your consulting work
A personal booking link, session types as services and your other calendar as busy time.
Special cases
How do you build a complete online booking system for your business?
Account, services, providers, public page and a simple daily routine, one step at a time.
How do you keep customers in the loop about appointments?
The tool sends no emails or texts to customers, so a short routine of your own covers each step.
Managing appointments across multiple locations
One provider per place gives each location its own calendar and link, as a practical workaround.
Linking your calendar to 4appointments
There’s no direct Google Calendar or Outlook sync. Three ICS options connect your calendars today.
Setup and connections
What does the public booking page do?
A link where customers see free times and ask for a booking by themselves, at any hour.
How can I add the booking system to my website?
Add a “Book now” link or button that opens your booking page. There’s no embed code or plugin.
Is it possible to send a booking link through WhatsApp?
Yes. Copy the link and paste it into any chat app. You send it, and 4appointments sends nothing itself.
How can I brand the booking page as my own?
Set your business name, logo and primary color. Other elements of the page are fixed for now.
Want to get started?
Have your booking page ready in 15 minutes.
Start with 4appointments →