How do you cancel an appointment online?
Use the management link from your confirmation screen to cancel in a few clicks, with no phone call.
For customers booking
Canceling an appointment booked through a 4appointments page takes a few seconds, as long as you kept the management link shown on the screen when you booked. If you didn’t, the business can cancel it for you.
When you send a booking request on the business’s page, the final screen shows a management link for canceling or rescheduling. That’s the link you need. It isn’t sent by email, so save it as a note or a screenshot right away.
Open the link. You’ll see your appointment and the option to cancel it. Confirm, and the appointment is canceled. There’s no account to log in to and no password.
The slot you held becomes free again, so other customers can book it. The business isn’t sent an automatic message, but it sees the change in the booking list in its panel. If the booking was entered by the business’s team, or is part of a recurring series, you didn’t see a confirmation screen, so ask them for the link or ask them to cancel it for you.
The tool applies no cut-off time and no refund rules. Rules about late cancellation or money paid beforehand are the business’s own and are agreed outside the tool, since online payment isn’t available in the current plans. If you can’t find the link, contact the business with the date, time, service and your name.
What to remember
- ✓Canceling needs no account and no password
- ✓The link shows on the confirmation screen and isn’t emailed
- ✓If you lose the link, the business can cancel the booking from its panel
Common questions
Can I cancel on the same day?+
The link itself has no minimum notice. Whether a late cancellation has any consequence is up to the business, so check its own rules or give it a call.
I lost my link. What now?+
Contact the business with your name, the service, the date and the time. Its team can cancel the booking from the panel.
More guides for you
Want customers to cancel without calling you?
Every booking made on your page comes with a self-service link for canceling or rescheduling. Try it free for the first 12 months, no card needed, and see the pricing page for the plans.
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