Why aren’t appointment notifications reaching me?
4appointments doesn’t email or message customers, so the final screen and the business itself are what count.
Everyday problems
If you booked through a 4appointments page and nothing arrived in your inbox, that’s expected: the tool doesn’t send confirmation emails, cancellation notices or text messages to customers at the moment. Your spam folder and your email address aren’t the problem. What matters is what you saw on screen and how the business confirms.
Start with the final screen. After you submit a booking, the page shows a summary and a management link for canceling or rescheduling. That link isn’t sent by email, so save it right away: copy it, bookmark it or take a screenshot. Without it you can’t change the booking yourself.
Understand the status. A request made through the public page is pending: the slot is held for you, but the team confirms or rejects it by hand in their panel. Confirming or rejecting doesn’t send you anything. The business may confirm by phone or message, or simply expect you on the day.
Don’t wait for a message before the appointment. 4appointments sends no reminders, by email or by text. Note the date, time and address yourself and add them to your own calendar. If a pending request is never handled, the system cancels it quietly about an hour after the requested time ends, so ask the business for confirmation whenever the date matters.
Contact the business directly, using the phone number, social media account or messaging channel it gave you, and ask whether your booking is confirmed. If you lost the management link, ask the business to cancel or move the booking for you. If you run the business, say this when you share your link: confirmation comes from you, and customers should keep the management link.
What to remember
- ✓4appointments sends no confirmation or cancellation emails to customers
- ✓The management link on the final screen is the only way to cancel or reschedule yourself, so keep it
- ✓A new booking stays pending until the business confirms it by hand
Common questions
Should I check my spam folder?+
You can, but nothing is sent to customers from 4appointments today, so there’s nothing to find. Rely on the final screen and on what the business tells you.
How will I know the business has confirmed my booking?+
Confirming in the panel doesn’t notify you. The business may answer by phone or message, or you can simply ask. A pending request that nobody handles is canceled without notice once the requested time has passed.
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