Your complete guide to booking online
Practical answers to 35 questions on handling online bookings, whether you are a client or a business owner.
Booking as a client
How can I book a salon visit online?
Choose a service and a free time on the salon’s booking page; the salon confirms the request afterwards.
How can I book a visit to the doctor online?
Request a consultation on the clinic’s booking page; the clinic confirms the request afterwards.
How can I book my car in for service online?
Choose the job and a free time on the workshop’s booking page; the workshop confirms the request afterwards.
How can I cancel an appointment online?
Use the management link from your confirmation screen to cancel in a few clicks.
How can I reschedule a booking online?
Open your management link, pick a new free time and confirm; no phone call is needed.
Running your business
How can I run client appointments from an online app?
One panel for your bookings, providers and services, with a calendar you can read by day, week or month.
How can I avoid double-booked appointments?
Only free times are offered, and a request holds its time from the moment it is sent.
How does confirmation of client appointments work?
Each request stays pending until your team confirms it in the panel; telling the client is up to you.
How do I keep clients informed about appointments?
4appointments sends no messages to clients, so here is a simple manual routine that works.
How do I manage appointments for several staff members?
Each provider has their own schedule and link, and the team calendar shows everyone together.
Calendar and availability
How can I set up appointment time slots?
Set the weekly schedule, the duration of each service and the notice rules; clients then see only real free times.
How can I block days off and breaks in my calendar?
Mark days off and breaks in “Availability” and they disappear from the times clients can book.
How do I manage staff availability in a booking system?
Each provider has a weekly schedule of their own, and the booking page offers only the times when that person is free.
How can I set up an online calendar for my clients?
A public booking page showing free times, with a link you can share wherever your clients are.
Payments and firm bookings
How does payment work for appointments?
Online payment is not part of the current plans; payment is arranged between you and your client.
How do I handle a deposit for online bookings?
The tool does not collect deposits, but a pending booking holds the time until you have your payment.
How do I cut down on appointment no-shows?
Confirm each booking yourself, contact clients before the visit and make cancelling easy.
How do I invoice a client for an online appointment?
4appointments issues no invoices; you export the booking data and invoice with your own tool.
Everyday problems
Why are appointment notifications not reaching me?
4appointments does not email or message clients, so the final screen and the business itself are what count.
Why do my appointments not appear in the calendar?
Check the view and date range, the booking status, calendar visibility and your external ICS calendars.
How do I resolve overlapping appointments?
Find where the overlap came from, move one booking and keep every booking in a single place.
How do I deal with clients who do not turn up?
Confirm by hand before the day, review your cancellations and agree clear terms with clients.
How do I remind clients before an appointment?
4appointments sends nothing to clients, so a short daily routine with your own channels does the job.
By type of business
How can a beauty salon start taking online bookings?
A calendar per stylist, services with set durations and one link to put in your social media bio.
How can a clinic handle patient bookings online?
A calendar per doctor, consultation types as services and confirmation done by your reception.
How do I set up a booking system for a car service centre?
Work types with set durations, one calendar per mechanic or lift and confirmation by your own team.
How do I set up an online calendar for consulting?
A personal booking link, session types as services and your other calendar as busy time.
Special cases
How can I set up a complete online booking system for my business?
Account, services, providers, public page and a simple daily routine, step by step.
How do I keep clients informed about appointments?
The tool sends no emails or texts to clients, so a short routine of your own covers each step.
How can I manage appointments across several locations?
One provider per place gives each location its own calendar and link, as a practical workaround.
How can I link my calendar to 4appointments?
There is no direct Google Calendar or Outlook sync; three ICS options connect your calendars today.
Setup and integrations
How does the public booking page work for clients?
A link where clients see free times and ask for a booking by themselves, at any hour.
How can I add booking to my own website?
Add a “Book now” link or button that opens your booking page; there is no embed code or plugin.
Can I send a booking link on WhatsApp?
Yes: copy the link and paste it into any chat app. You send it, and 4appointments sends nothing itself.
How do I brand my booking page?
Set your business name, logo and primary colour; other elements of the page are fixed for now.
Ready to get started?
Set up your booking page within 15 minutes.
Try 4appointments →