How can I block days off and breaks in my calendar?

Mark days off and breaks in “Availability” and they disappear from the times clients can book.

Calendar and availability

Days off, public holidays and daily breaks are set in the “Availability” section of each provider. Once marked, those times are no longer offered on the public booking page.

For a day off or a closure, add a block or an exception for that provider and date. You can do this for a single day, a few days in a row, or a longer stretch such as leave from 1 to 15 August. During that time the public page offers no times for that provider.

Public holidays are not loaded automatically from a national calendar. Add the dates you are closed by hand, either for the whole team or provider by provider, and do it for the year ahead so that you do not forget later.

A daily break is easiest to set up by splitting the day into two availability ranges, for example 9:00 to 13:00 and 14:00 to 18:00, so the gap is not offered. The same split can be repeated for every working day. Each provider has their own schedule, so a colleague’s leave does not affect anyone else’s calendar.

Blocking time does not touch bookings that already exist. Before you close for a period, look at the calendar or the bookings list for that period, then contact those clients and move or cancel their bookings yourself, because no message goes to clients automatically.

Quick takeaways

  • ✓Blocks and exceptions remove times from the public page at once
  • ✓A break is set by leaving a gap between two availability ranges
  • ✓Existing bookings are not cancelled by a new block

Common questions

Can I notify clients who already have appointments if I close for a while?+

Not through the tool. Open the bookings list for those dates, export it as CSV or PDF if useful, and contact the clients by phone or message.

How do I handle a day that is only partly free, such as closed in the morning but open in the afternoon?+

Set the availability range for that day to cover only the hours you are open, or block the hours you are not. Clients will see only the times that remain.

More guides

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