Why am I not receiving appointment notifications?
4appointments doesn’t email or message clients, so the final screen and the business itself are what count.
Everyday problems
If you booked through a 4appointments page and nothing arrived in your inbox, that’s expected: the tool doesn’t send confirmation emails, cancellation notices or text messages to clients at the moment. Your spam folder and your email address aren’t the problem. What matters is what you saw on screen and how the business confirms.
Start with the final screen. After you submit a booking, the page shows a summary and a management link for canceling or rescheduling. That link isn’t sent by email, so save it right away: copy it, bookmark it or take a screenshot. Without it you can’t change the booking yourself.
Understand the status. A request made through the public page is pending: the time slot is held for you, but the team confirms or rejects it by hand in their panel. Confirming or rejecting doesn’t send you anything. The business may confirm by phone or text, or simply expect you on the day.
Don’t wait for a message before the appointment: 4appointments sends no reminders, by email or by text. Note the date, time and address yourself and add them to your own calendar. If a pending request is never handled, the system cancels it quietly about an hour after the requested time ends, so ask the business for confirmation whenever the date matters, using the phone number, social media account or messaging channel it gave you. If you lost the management link, ask them to cancel or move the booking; they can do it from their panel.
If you run the business, say this when you share your booking link: confirmation comes from you, through the channel you choose, and clients should keep the management link. For bookings that you create yourself, copy the link from the booking details and send it by hand.
What to remember
- ✓4appointments sends no confirmation or cancellation emails to clients
- ✓The management link on the final screen is the only way to cancel or reschedule yourself, so keep it
- ✓A new booking stays pending until the business confirms it by hand
Common questions
Should I check my spam folder?+
You can, but nothing is sent to clients from 4appointments today, so there’s nothing to find. Rely on the final screen and on what the business tells you.
How will I know the business has confirmed my booking?+
Confirming in the panel doesn’t notify you. The business may answer by phone or text, or you can simply ask. A pending request that nobody handles is canceled without notice once the requested time has passed.
More guides to explore
Want clients to know where they stand?
Tell clients on your website or when you contact them how you confirm requests, and remind them to keep their management link. You confirm or reject each request by hand in your panel, and the first 12 months are free, with no card.
Get started with 4appointments