How can I cancel an appointment I booked online?
Cancel with the management link from your confirmation screen in a few clicks, no phone call required.
Booking as a client
Canceling an appointment booked through a 4appointments page takes a few seconds, as long as you kept the management link that appeared on the screen when you booked. If you didn’t, the business can cancel it for you.
When you send a booking request on the business’s page, the final screen shows a management link for canceling or rescheduling. It isn’t sent by email, so save it as a note or a screenshot right away.
Open the link and you’ll see your appointment and the option to cancel it. Confirm and the appointment is canceled. There’s no account to log in to and no password. The time becomes free again for other clients, and the business sees the change in the booking list in its panel (it isn’t sent an automatic message).
If the business’s team entered the booking, or it’s part of a recurring series, you never saw a confirmation screen, so the team has to send you the link. Ask them for it, or ask them to cancel the booking for you.
The tool applies no cut-off time and no refund rules: any rules about late cancellation or money paid beforehand are the business’s own and are handled outside the tool, since online payment isn’t available in the current plans. If you can’t find the link, contact the business with the date, time, service and your name.
What to remember
- ✓You don’t need an account or password to cancel
- ✓The link is shown on the confirmation screen and isn’t emailed
- ✓The freed time opens up for other clients right away
Common questions
Is canceling on the same day allowed?+
The link itself has no minimum notice. Whether a late cancellation has any consequence is up to the business, so check its own rules or give it a call.
I’ve lost my link. What now?+
Contact the business with your name, the service, the date and the time. Its team can cancel the booking from the panel.
More guides to explore
Want clients to cancel without calling you?
Every booking made on your page comes with a self-service link for canceling or rescheduling. Try it free for the first 12 months, no card needed, and see the pricing page for the plans.
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