Why you are not receiving appointment notifications
4appointments does not email or message clients, so the final screen and the business itself are what count.
Common problems
If you booked through a 4appointments page and nothing arrived in your inbox, that is expected: the tool does not send confirmation emails, cancellation notices or text messages to clients at the moment. Your spam folder and your email address are not the problem. What matters is what you saw on screen and how the business confirms.
Start with the final screen. After you submit a booking, the page shows a summary and a management link for cancelling or rescheduling. That link is not sent by email, so save it straight away: copy it, bookmark it or take a screenshot. Without it you cannot change the booking yourself.
Understand the status. A request made through the public page is pending: the timing is held for you, but the team confirms or rejects it by hand in their panel, and neither action sends you anything. The business may confirm by phone or message, or simply expect you on the day. If a pending request is never handled, the system cancels it quietly about an hour after the requested time ends.
Do not wait for a message before the appointment. 4appointments sends no reminders, by email or by text, so note the date, timing and address yourself and add them to your own calendar. Contact the business directly, using the phone number, social media account or messaging channel it gave you, and ask whether your booking is confirmed. If you lost the management link, ask them to cancel or move the booking for you; they can do it from their panel.
If you run the business, say this when you share your booking link: confirmation comes from you, through the channel you choose, and clients should keep the management link. For bookings that you create yourself, copy the link from the booking details and send it by hand.
Key points
- ✓4appointments sends no confirmation or cancellation emails to clients
- ✓The management link on the final screen is the only way to cancel or reschedule yourself, so keep it
- ✓A new booking stays pending until the business confirms it by hand, so when in doubt, ask by phone or message
Common questions
Should I check my spam folder?+
You can, but nothing is sent to clients from 4appointments today, so there is nothing to find. Rely on the final screen and on what the business tells you.
How will I know the business has confirmed my booking?+
Confirming in the panel does not notify you. The business may answer by phone or message, or you can simply ask. A pending request that nobody handles is cancelled without notice once the requested time has passed. If you closed the page and lost the link, contact the business; it can cancel or change the booking on your behalf.
More guides
Want to keep your clients informed?
4appointments sends no messages to clients, so confirm each request in the panel and tell the client yourself. The first 12 months are free, with no card.
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