Appointment reminders: what you can do today

What 4appointments does and does not do today

When a client books through the public page, the booking stays pending and holds the slot until your team confirms or rejects it. Neither confirming nor rejecting sends the client a message, and the same goes for cancellations and changes made by your team. Some plans include SMS and WhatsApp quotas from 4notify, but the booking flow does not use them. So do not assume the client is told anything: if you want them to remember, contact them yourself.

• The link to cancel or reschedule appears on the client’s confirmation screen and is not emailed. Suggest that they save it.
• For bookings created by your team, the client never sees that screen: copy the manage link and send it yourself.
• The phone number typed into the public form is not stored, so ask for the client’s preferred contact when you confirm.
• Unresolved pending requests are cancelled automatically, without notice, about an hour after the requested time has ended.

A manual routine for the day before

A short routine done at the same time every day works better than an occasional effort. For example:

• Open tomorrow’s bookings in the panel, or export the list and print it.
• Contact each client on the channel they gave you: a phone call, a personal message or an email from your own account, repeating the service, date, time and place.
• Ask for a short reply confirming attendance, so you know who to expect.
• If someone cancels, cancel the booking in the panel so the slot is free again, and tell them directly.

Reminders for the team, through the calendar

Each provider has an ICS link that you can subscribe to from your phone’s calendar. The bookings then appear in your personal calendar, and your calendar app can show alerts. This reminds the team, not the client, and how quickly it updates depends on your calendar app. Find the ICS link in the panel’s external calendar section and add it through your calendar app’s subscribe option. Before using your client list for anything else, such as news or promotions, check what the rules on electronic messages and personal data in Singapore require. General information, not legal advice.

Common questions