How booking confirmation works
Each request stays pending until your team confirms it in the panel; telling the client is up to you.
Managing your business
In 4appointments, confirmation is not automatic. Every request made on the public page enters as pending and holds its timing, and it becomes confirmed only when someone on your team confirms it. This page explains what the client sees, what your team does and what stays in your hands.
The client chooses a service, a provider and a timing, then sends a name, an optional email and an optional note. The request is saved as pending and the timing is held. On the final screen the client sees a management link for cancelling or rescheduling.
Your team sees the request in the bookings list of the panel and has two choices: confirm or reject. This applies even to a service with no price. Confirming or rejecting does not send anything to the client, so when you confirm, send a brief message or call with the date, timing and address. If you need to set conditions, such as a payment arranged outside the tool, state them in that same message.
A request that nobody confirms or rejects is cancelled by the system about an hour after the end of the requested time, silently. Look at the pending list often, ideally at fixed times of the day.
Bookings created by your team in the panel are handled differently, because you key them in yourself. For these, and for sessions of a recurring series, the client has no confirmation screen, so copy the management link and send it if the client should have one.
Key points
- ✓Every request from the public page enters as pending, and confirming or rejecting is a manual step in the bookings list
- ✓No message is sent to the client when you confirm or reject
- ✓Forgotten pending requests are cancelled by the system without notice
Common questions
Can I make bookings confirmed straight away?+
No. There is no such option: confirmation is manual. If clients need certainty at once, tell them on your website or by phone how you will contact them.
Does the client know the booking is pending?+
The client is told the request was sent and is shown the management link, but nothing arrives by email. Agree with clients how you will let them know, for example by phone or message.
More guides
Want control over every booking?
With 4appointments each request waits for your decision in the panel, and you tell the client yourself. Automatic confirmation emails are not available at the moment. See the pricing page for plans.
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