How to create a complete online booking system for your business

Account, services, providers, public page and a simple daily routine, step by step.

Special questions

A complete online booking system covers the whole path: the client finds an open time and asks for it, you confirm, and the appointment takes place. With 4appointments this is done in a handful of steps. Be clear from the start about what it doesn’t do: it sends no emails or messages to clients and takes no online payments, so those parts stay with you.

Step 1 — Create the account. The first 12 months are free, with no card, on all plans, which run from €1 to €8 per month, and the pricing page lists the limits. Then fill in the business identity under “Branding”: the name, a logo (given as a web address) and the primary colour.

Step 2 — Set up services and providers. Add each service with name, duration and price, and each provider with a weekly schedule, then use “Availability” for exceptions, days off and blocks. Choose the notice rules for the whole page and, if needed, for single services.

Step 3 — Share the booking link. Copy the link of the business, or the separate link of each provider, and use it on your website, in your Instagram bio and in messages. Clients book without an account, and the page is open day and night. Check the language of the page before you share it, as it depends on the link.

Step 4 — Work the pending requests and follow the results. Every public booking starts as pending and holds the slot; confirm or reject it in the Bookings section and tell the client yourself. Reports show confirmed, cancelled and pending bookings, the cancellation rate and figures by day, service and provider, and you can export the list as CSV, XML or PDF.

Key points

  • ✓The first 12 months are free, with no card, then plans from €1 to €8 per month
  • ✓Public page, calendar, team permissions and reports in one tool
  • ✓You confirm each request and inform clients yourself; payments are handled outside the tool

Common questions

What does an online booking system cost?+

The first 12 months are free on all plans, with no card. After that the plans are €1, €2, €4 and €8 per month, and their limits are panel users, companies, storage and emails. See the pricing page for details.

Is it possible to move over from another booking system?+

You can import a one-off .ics file: events starting within the next 60 days, up to 2 MB, arrive as confirmed bookings with the client’s name as the title. Add your client list by hand.

More guides to read

Time to put your booking system live?

Create the account, add your services and share the link. The first 12 months are free, with no card.

Give 4appointments a try