How payment works for appointments

Online payment isn’t part of the current plans; payment is arranged between you and your client.

Payments & firm bookings

In 4appointments, payment isn’t taken on the booking page. The panel contains payment screens, but online payment isn’t available in any current plan, so clients pay in whatever way you agree with them. Here’s what that means in practice.

On the public page, a service shows its name, duration and price. When a client sends a request, no card details are asked for and nothing is charged. The request is created as pending and holds the time.

Decide how your clients pay and tell them clearly: on arrival, in cash or by card at your own terminal, or by a transfer you arrange with them. The tool plays no part in that payment and doesn’t record it.

If you want payment before the appointment, keep the request pending, contact the client with your payment details and confirm the booking only after the money has reached you. A pending request holds its time, so nobody else can take it meanwhile, but one that nobody confirms or rejects is cancelled about an hour after the end of the requested time, so don’t leave it waiting too long.

If a client cancels, any refund is settled directly between you and them, in the same way as the original payment. The reports show an estimated revenue per service based on list prices, which is a guide and not a record of payments.

Key points

  • ✓No card details are taken on the booking page
  • ✓Payment is agreed with the client outside the tool
  • ✓You can hold the booking as pending until payment arrives

Common questions

Does 4appointments take a commission?+

It handles no payments at all, so there’s nothing to charge a commission on. The plans themselves are described on the pricing page.

Can I switch on card payments somewhere in the panel?+

Not today. The option appears in the panel, but online payment isn’t included in any current plan, so it can’t be activated.

More guides to read

Want a simple way to take bookings?

Share your booking link, confirm requests and agree payment with each client in your own way. The first 12 months are free, with no card.

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