Why appointments are not showing in the calendar
Check the view and date range, the booking status, calendar visibility and your external ICS calendars.
Common problems
When a booking seems to be missing from the 4appointments calendar, the cause is usually simple: a different view or date range, a status you did not expect, or a visibility setting. Work through the checks below in order. Note that there is no direct Google Calendar connection, so a missing event in Google is explained further down.
Check the view and the date. The calendar offers day, week, month and agenda views. On the day view, bookings for other days will not appear, and if you are looking at a past week, future ones are out of sight. Move to the right date, switch view, or open the list of bookings, which shows everything in one place.
Check the status. Every booking made on the public page starts as pending, and pending requests that nobody confirms or rejects are cancelled automatically about an hour after the end of the requested time. A cancelled booking keeps a cancelled status instead of vanishing, so look for it in the list before assuming it was lost.
Check who is selected and who can see what. If the calendar is filtered to one provider, you will not see the others. Team calendar visibility can be set for the whole company, for teams, for selected colleagues or kept private, so a colleague may legitimately see only part of the picture.
Check your external calendars. 4appointments does not write to Google Calendar or Outlook. You can subscribe to an external calendar through its ICS link, which brings in its busy blocks about every 15 minutes, or import a one-off .ics file as confirmed bookings (only events starting within the next 60 days; past or overlapping events are skipped). If the booking still cannot be found, search the list by the client’s name; if it truly does not exist, ask the client to book again or create it yourself in the bookings section.
Key points
- ✓A different view or date range hides most missing bookings
- ✓Pending requests that nobody handles are cancelled automatically about an hour after the requested time ends
- ✓Team calendar visibility can limit what each colleague sees, and external calendars connect only through ICS
Common questions
I cancelled a booking by mistake. Can I restore it?+
Open the list of bookings and check its status. If the slot is still free, the simplest route is to create the booking again, or ask the client to book through the public page.
The booking appears for me but not for my colleague. Why?+
Check the team calendar visibility and the roles of your team members. Visibility can be limited to certain colleagues or kept private, and permissions are set per member.
More guides
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