Rescheduling a booking online, step by step

Find the management link from your original booking. It appeared on the confirmation screen at the end of the booking and was not sent by email. If you cannot find it, ask the business for it; for bookings entered by the business’s own team, they must copy and send you the link themselves.

Open the link and choose the option to change the time. The page shows free times for the same service, and the system checks availability and overlaps before accepting a new one, so you can only move to a time that is really free.

Confirm the new time and the old slot is released for other clients. If your booking was still pending, it stays pending after the move and the business still has to confirm it. Nothing is emailed to you, so check with the business that it has seen the change.

The tool sets no limit on how often you can reschedule and no minimum notice. Any rule about last-minute changes is the business’s own, and it will tell you about it directly. Any advance payment is arranged outside the tool, so ask the business whether it carries over to the new time.

Points to remember

• ✓A change does not require a phone call
• ✓Only free times are offered, so you cannot move onto a taken slot
• ✓No email is sent about the change, so tell the business if you need certainty

Common questions

More booking guides

• Cancelling an appointment online: a quick guide
• Dealing with clients who do not show up
• Reminding clients before an appointment

Would you like clients to change bookings themselves?

Each booking on your page includes a link for rescheduling, and the system checks availability for you. The first 12 months are free, with no card, and the plans run from €1 to €8 per month.