Why are appointments not showing in my calendar?
Check the view and date range, the booking status, calendar visibility and your external ICS calendars.
Everyday problems
If a booking seems to be missing from your 4appointments calendar, the cause is usually simple: a different view or date range, a status you did not expect, or a visibility setting. There is no direct Google Calendar connection, so a missing event in Google is explained below.
Check the view and the date. The calendar offers day, week, month and list views, so on the day view bookings for other days will not appear, and a past week hides future bookings. Move to the right date, switch view, or open the bookings list, which shows everything in one place. Also check who is selected: a calendar filtered to one provider hides the others.
Check the status. Every booking made on the public page starts as pending, and a pending request that nobody confirms or rejects is cancelled automatically about an hour after the end of the requested time. A cancelled booking keeps a cancelled status rather than vanishing, so look for it in the list before assuming it was lost.
Check team calendar visibility. It can be set for the whole company, for teams, for selected colleagues or kept private, so a colleague may legitimately see only part of the picture. Roles and permissions are also set per member.
Check your external calendars. 4appointments does not write to Google Calendar or Outlook. You can subscribe to an external calendar through its ICS link, which brings in its busy blocks about every 15 minutes, or import a one-off .ics file as confirmed bookings; the file import reads only events starting within the next 60 days and skips past or overlapping ones. If the booking still cannot be found, search the list by the client’s name or create it yourself in the Bookings section.
Points to remember
- ✓A different view, date range or provider filter hides most missing bookings
- ✓Pending requests that nobody handles are cancelled automatically about an hour after the requested time ends
- ✓External calendars connect only through ICS: subscription, one-off import or export
Common questions
I cancelled a booking by mistake. Can it be recovered?+
Open the bookings list and check its status. If the slot is still free, the simplest route is to create the booking again, or ask the client to book through the public page.
The booking appears for me but not for a colleague. Why?+
Check the team calendar visibility and the roles of your team members. Visibility can be limited to certain colleagues or kept private, and permissions are set per member.
More booking guides
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