How payment works for your appointments
Online payment is not part of the current plans; payment is arranged between you and your client.
Payments and confirmed bookings
In 4appointments, payment is not taken on the booking page. The panel contains payment screens, but online payment is not available in any current plan, so clients pay in whatever way you agree with them. Here is what that means in practice.
On the public page, a service shows its name, duration and price. When a client sends a request, no card details are asked for and nothing is charged. The request is created as pending and holds the time.
Decide how your clients pay and tell them clearly: on arrival, in cash or by card at your own terminal, or by a transfer you arrange with them. The tool plays no part in that payment and does not record it.
If you want payment before the appointment, keep the request pending, send the client your payment details and confirm the booking only once you have received the money. A pending request holds its time, so nobody else can take it meanwhile, but one that nobody confirms or rejects is cancelled about an hour after the end of the requested time, so do not leave it waiting too long.
If a client cancels, any refund is settled directly between you and them, in the same way as the original payment. The reports show an estimated revenue per service based on list prices, which is a guide and not a record of payments.
Points to remember
- ✓No card details are taken on the booking page
- ✓Payment is agreed with the client outside the tool
- ✓You can hold a booking as pending until payment arrives
Common questions
Can I switch on card payments somewhere in the panel?+
Not today. The option appears in the panel, but online payment is not included in any current plan, so it cannot be activated.
Does 4appointments take a commission?+
It handles no payments at all, so there is nothing to charge a commission on. The plans themselves are described on the pricing page.
More booking guides
Want a simple way to take bookings?
Share your booking link, confirm requests and agree payment with each client in your own way. The first 12 months are free, with no card.
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