Online appointment booking for car workshops

Each business has a public page with its own link. Customers see the free time slots and request an appointment themselves, at any hour. A new booking comes in as pending and holds the slot until your team confirms it manually; confirmation is not automatic.

At present no e-mail is delivered to the customer: no confirmation, no reminder and no notice of a change or cancellation. Your team confirms pending requests and contacts the customer by whatever means it prefers. The link for managing the booking appears on the confirmation screen the customer sees when booking.

There is no sync with Google Calendar or Outlook. What does exist: subscribing to the ICS link of an external calendar (Google, Outlook, Apple), whose busy events block time slots and are read about every 15 minutes; a one-off import of an .ics file as confirmed bookings; and exporting each team member's calendar through an ICS link. Changes made in Google or Outlook do not change the bookings.

Not on the current plans. Only card payment is foreseen in the code; there is no PayPal, bank transfer or local payment method. Payment is arranged directly with the customer, outside the tool.

After booking, the client’s screen shows a management link they can use to cancel or move the booking. Rescheduling checks availability and overlaps, and a pending request stays pending. The booking-page policy can set cancellation and rescheduling cut-offs and a maximum number of reschedules. The link is not sent by e-mail; for bookings created by staff and for recurring series, your team must copy and send the link.