Cancelling an appointment online
Use the management link from your confirmation screen to cancel in a few clicks, with no phone call.
Booking for clients
Cancelling an appointment booked through a 4appointments page takes a few seconds, provided you kept the management link that appeared on the screen when you booked. If you didn’t, the business can cancel it for you.
When you send a booking request on the business’s page, the last screen shows a management link for cancelling or rescheduling. This is the link you need. It isn’t sent by email, so save it as a note or a screenshot right away.
Open the link. You’ll see your appointment and the option to cancel it. Confirm, and the appointment is cancelled on the spot. There’s no account to log in to and no password.
The freed-up time goes back into the calendar for other clients to book. The business isn’t sent an automatic message, but it sees the change in the bookings list in its panel.
If the booking was entered by the business’s team, or is part of a recurring series, you didn’t see a confirmation screen, so the team has to send you the link. The tool applies no cut-off time and no refund rules: any policy on late cancellation or money paid beforehand is the business’s own and is handled outside the tool. If you can’t find the link, contact the business with the date, time, service and your name.
Key takeaways
- ✓Cancelling doesn’t require an account or a password
- ✓The link is shown on the confirmation screen and isn’t emailed
- ✓Your slot is released for other clients
Common questions
Is it too late to cancel on the same day?+
The link itself has no minimum notice. Whether a late cancellation has any consequence is up to the business, so check its own rules or give them a call.
What if I’ve lost my link?+
Call or message the business with your appointment details (date, time, service and name), and its team can cancel the booking from the panel.
Related guides
Want clients to cancel without calling you?
Every booking made on your page comes with a self-service link for cancelling or rescheduling. The first 12 months are free, with no card needed.
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