Handling clients who don’t turn up
Confirm by hand before the day, review your cancellations and agree clear terms with clients.
Common problems
Clients who don’t show up cost you time and money. 4appointments has no no-show status, counter or blocklist, and it doesn’t take deposits, so the work is done with the tools it does have: manual confirmation, the management link, the bookings list and reports.
Use the pending status as a filter. Every public booking arrives as pending and holds the slot. Before you confirm it, contact the client by phone or message and check that they really intend to come. A request that nobody answers is cancelled quietly about an hour after its time ends, which also frees the slot.
Give clients an easy way out. The final screen shows a management link for cancelling or rescheduling, with no minimum notice, so ask clients to keep it. For bookings you create yourself, copy the link and send it by hand. The tool sends no reminders, so a short call or message from you the day before is the most effective step.
Review the pattern. Export the bookings list to CSV, XML or PDF and look for repeated names, and check the cancellation rate in the reports. A client who keeps missing appointments can be asked to phone you to book, and you can reject their pending requests from the panel.
Agree clear terms. If you want a deposit for long or expensive services, arrange it outside the tool, for example by bank transfer or at the counter, and confirm the booking only after you’ve received it. Write the cancellation terms wherever you share your link.
Key takeaways
- ✓There’s no no-show status, counter or blocklist: use the list, the CSV export and the reports
- ✓A manual check before confirming filters out unreliable requests
- ✓Any deposit is arranged outside the tool, and you confirm after receiving it
Common questions
Can I block a client who often misses appointments?+
There’s no blocklist. You can reject their pending requests in the panel and ask them to book by phone, but the public page can’t be closed to one person.
Am I allowed to keep the deposit when a client doesn’t show?+
That depends on your local rules and on what you agreed with the client. 4appointments doesn’t handle deposits, so put the terms in writing where you take the payment.
Related guides
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