How to book your car in for a service online

Choose the job and an open time on the workshop’s booking page; the workshop confirms the request afterwards.

Booking for clients

Booking your car in online lets you choose the type of job (inspection, oil change, diagnostics and so on) and an open time on the workshop’s booking page, without waiting on hold. The request is pending until the workshop confirms it, usually by phone or message.

Open the booking link the workshop has given you, on its website or in a message from the mechanic. The page lists the workshop’s services, each with its own duration and price. Choose the job you need, such as a roadworthy inspection, an oil change or diagnostics, depending on what the workshop has listed.

Pick a mechanic or “Any available person”, then choose a date and an open time. The system works out the open times from the schedules and from the duration of the job, so you can’t take a time that’s already taken with the same mechanic.

Enter your name, an email address if you wish and an optional note. The form has no fields for make, model or registration number, and the team may not see the note when they look at the calendar, so give those details and a description of the problem when the workshop contacts you.

The booking is created as pending and the time is held. The workshop confirms it from its panel, and 4appointments sends you no confirmation email or reminder, so save the cancel or reschedule link from the final screen. Payment is arranged with the workshop, as online payment isn’t available in the current plans. An unconfirmed request is cancelled about an hour after the requested time, so phone first if your car must be in on a certain day.

Key points

  • ✓Each service has a duration set by the workshop, and times are offered accordingly
  • ✓Describe the car and the problem when the workshop contacts you
  • ✓Confirmation comes from the workshop, usually by phone or message; save the cancel link

Common questions

Can I choose a particular mechanic?+

Yes, if the workshop has set up its mechanics as separate providers. You can pick one, or choose “Any available person” if that option is switched on.

How will I know how long the work will take?+

Each service has a duration set by the workshop, which is the time the calendar blocks. If the work turns out to need more, the workshop will tell you directly.

More guides to read

Do you run a car service workshop?

Publish your services and mechanics’ schedules on one booking page and handle requests from a single panel. The first 12 months are free, with no card, and plans then run from €1 to €8 per month.

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