Why appointments aren’t showing in your calendar

Check the view and date range, the booking status, calendar visibility and your external ICS calendars.

Real-world problems

When a booking seems to be missing from the 4appointments calendar, the cause is usually simple: a different view or date range, a status you didn’t expect, or a visibility setting. There’s no direct Google Calendar connection, so a missing event in Google is explained further down.

Check the view and the date. The calendar offers day, week, month and list views. On the day view, bookings for other days won’t appear, and if you’re looking at a past week, future ones are out of sight. Move to the right date, switch view, or open the bookings list, which shows everything in one place. If the calendar is filtered to one provider, you won’t see the others.

Check the status. Every booking made on the public page starts as pending, and pending requests that nobody confirms or rejects are cancelled automatically about an hour after the end of the requested time. A cancelled booking keeps a cancelled status instead of vanishing, so look for it in the list before assuming it was lost.

Check team calendar visibility. It can be set for the whole company, for teams, for selected colleagues or kept private, so a colleague may legitimately see only part of the picture, and permissions are set per member.

Check your external calendars. 4appointments doesn’t write to Google Calendar or Outlook. You can subscribe to an external calendar through its ICS link, which brings in its busy blocks about every 15 minutes, or import a one-off .ics file as confirmed bookings. The file import only reads events starting within the next 60 days, and past or overlapping events are skipped.

Key points

  • ✓A different view or date range hides most missing bookings
  • ✓Pending requests that nobody handles are cancelled automatically about an hour after the requested time ends
  • ✓External calendars connect only through ICS: subscription, one-off import or export

Common questions

I deleted an appointment by mistake. Is it possible to get it back?+

Open the bookings list and check its status. If the slot is still free, the simplest route is to create the booking again, or ask the client to book through the public page.

The appointment appears in the admin but not for the staff member. Why is that?+

Check the team calendar visibility and the roles of your team members. Visibility can be limited to certain colleagues or kept private, and permissions are set per member.

More guides to read

Keep your calendar in order

Open your 4appointments panel, check the view, the filters and the status, and make sure every booking is where it should be.

Give 4appointments a try