How to book a car service appointment online
Choose the job and a free time on the garage’s booking page; the garage confirms the request afterwards.
Booking for clients
Booking a car service appointment online lets you choose the type of job and a free time from the garage’s booking page, with no waiting in a phone queue. The request is pending until the garage confirms it, and the garage will usually get in touch by phone or message.
Open the booking link the garage has given you, for instance on its website or in a message from the mechanic. The page lists the garage’s services, each with its own duration and price. Choose the job you need, such as an inspection, an oil change or diagnostics, then pick a mechanic or “Any available person” and a free time. The free times follow the garage’s schedules and the duration of the job, so you cannot take a time that is already taken by the same mechanic.
Enter your name, an email address if you wish and an optional note. The form has no fields for the make, model or registration number, and the note may not be seen by the garage’s team when they look at the calendar. Give those details and a description of the problem when the garage contacts you.
Send the request. The booking is created as pending and the time is held. The garage confirms it from its panel, and 4appointments sends no confirmation email or reminder to you. On the final screen you will find a link to cancel or reschedule, which you should save.
Payment and any deposit for parts are arranged with the garage directly, because online payment is not available in the current plans. If the garage never confirms, the pending request is cancelled by the system about an hour after the requested time. If your car needs to be in the workshop on a certain day, phone first.
Points to remember
- ✓Each service has a duration set by the garage, and times are offered accordingly
- ✓Describe the car and the problem when the garage contacts you
- ✓Confirmation comes from the garage, usually by phone or message
Common questions
Can I choose a particular mechanic?+
Yes, if the garage has set up its mechanics as separate providers. You can pick one, or choose “Any available person” if that option is switched on.
Do I need to enter my car’s details?+
The form has no dedicated fields for them. Tell the garage when it confirms, or phone ahead if the job depends on a specific model.
More guides for you
Run a garage or car service?
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