How payment works for appointments
Online payment is not part of the current plans; payment is arranged between you and your customer.
Payments & firm bookings
In 4appointments, payment is not taken on the booking page. The panel contains payment screens, but online payment is not available in any current plan, so customers pay in whatever way you agree with them. This page explains what that means in practice.
On the public page, a service shows its name, duration and price. When a customer sends a request, no card details are asked for and nothing is charged. The request is created as pending and holds the time.
Decide how your customers pay and tell them clearly. It may be on arrival, in cash or by card at your own terminal, or by a transfer that you arrange with them. The tool plays no part in that payment and does not record it.
If you want payment before the appointment, keep the request pending, contact the customer with your payment details and confirm the booking only after you have received the money. A pending request holds its time, so nobody else can take it meanwhile. Do not leave a request waiting too long: one that nobody confirms or rejects is cancelled by the system about an hour after the end of the requested time.
If a customer cancels, any refund is settled directly between you and them, in the same way as the original payment. The reports show an estimated revenue per service based on list prices, which is a guide and not a record of payments.
Points to remember
- ✓No card details are taken on the booking page
- ✓Payment is agreed with the customer outside the tool
- ✓You can hold the booking as pending until payment arrives
Common questions
Can I switch on card payments somewhere in the panel?+
Not today. The option appears in the panel, but online payment is not included in any current plan, so it cannot be activated.
Does the tool take a commission on payments?+
It handles no payments at all, so there is nothing to charge a commission on. The plans themselves are described on the pricing page.
More guides for you
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