What is shown and what is not
Each service has a name, duration, price and currency, and the client sees the price when choosing the service. The price is informational: nothing is collected in the app. One booking is for a single service.
Prices and payments for bookings
You set a price for each service, and payment is arranged between you and the client, outside the app. Here is what exists today and what stays manual.
Many clients turn up more reliably once they have paid a deposit. In 4appointments you can today set a price and a currency for each service, which the client sees when booking, but the app does not collect money: the screens for online payments exist in the panel, but the feature is not available in any current plan, and bookings cannot be paid by card, by transfer or by other methods. If you ask for a deposit or full payment, you arrange it with the client outside the app and confirm the booking by hand once you have been paid.
- A price and currency for each service, shown to the client when booking.
- Online payment is not available in the current plans; there are no deposits, advances or refunds through the app.
- Any deposit or payment is agreed outside the app, and the booking is confirmed by hand after you receive it.
- Public bookings arrive as “pending” and hold the slot, so you can confirm only once the deposit has arrived.
- There is no cancellation policy that withholds a deposit: the client can cancel or move through their link, with no cut-off time.
- Reports show an estimated revenue per service, based on list price — not a record of payments received.
- The app does not issue invoices or receipts.
Asking for a deposit in practice
If you want bookings secured by a deposit, the current flow is manual: the client sends the request, you tell them the amount and how to pay through your own channel (for example a bank transfer or payment on site), and once you have the money you confirm the booking in the panel. Until then the request stays “pending” and holds the slot, but it is cancelled automatically, with no message, about an hour after the end of the requested slot — so confirm or reject in good time.
Cancellations and records
The client can cancel or move the booking through the management link, with no cut-off time; the app does not withhold deposits. For records, the panel offers an exportable bookings list (CSV, XML or PDF) and reports with confirmed, cancelled and pending bookings. Invoicing and payments stay outside the app.
Frequently asked questions
Can I take a deposit through 4appointments?
Not today. Online payments are not available in the current plans. You can agree a deposit with the client outside the app and confirm the booking by hand once you have been paid.
Can I accept card payment at booking?
No. Public booking does not include payment, and the online payment screens in the panel cannot be activated in the current plans.
Where do I set prices?
On each service, together with the duration and currency. The price is shown to the client when booking, for information.
Does the app keep the deposit if the client cancels?
No, because it does not collect deposits. The client can cancel or move through their own link, with no cut-off time; any cancellation rule is something you communicate directly.
Where do I see payments received?
The app does not keep a record of payments. Reports show bookings by status and an estimated revenue per service, calculated from list price; you track actual payments outside the app.
Related resources
Online booking →A public booking page, with the price of each service.Manual confirmation and reminders →How you confirm a pending request by hand.Booking reports →Bookings by status and estimated revenue per service.Invoicing (4invoices) →A separate ecosystem product for invoices; it is not connected to bookings in 4appointments.See pricing →
Decide how you ask for a deposit
A price per service and manual confirmation once the payment agreed with the client arrives. The first 12 months are free, no card needed.