How booking confirmation works

Each request stays pending until your team confirms it in the panel; telling the client is up to you.

Management for business

In 4appointments, confirmation isn’t automatic. Every request made on the public page enters as pending and holds its time, and it becomes confirmed only when someone on your team confirms it. Here’s what the client sees, what your team does and what stays in your hands.

The client picks a service, a provider and a time, then sends a name, an optional email and an optional note. The request is saved as pending and the time is held. On the final screen the client sees a management link for cancelling or rescheduling.

Your team sees the request in the bookings list and can confirm or reject it, even for a service with no price. Neither action sends anything to the client, so a short call or message with the date, time and address is a good habit. Any condition, such as a payment arranged outside the tool, goes in that same message.

A request nobody confirms or rejects is cancelled silently about an hour after the end of the requested time, so check the pending list often, ideally at fixed times of the day.

Bookings your team creates in the panel work differently. For these, and for sessions of a recurring series, the client has no confirmation screen, so copy the management link and send it if the client should have one.

Key points

  • ✓Every request from the public page enters as pending
  • ✓Confirming and rejecting are manual steps in the bookings list
  • ✓No message is sent to the client when you confirm or reject

Common questions

Is it possible to make bookings confirmed straight away?+

No. There’s no such option: confirmation is manual. If clients need certainty at once, tell them on your website or by phone how you’ll contact them.

Does the client know the booking is pending?+

The client is told the request was sent and is shown the management link, but nothing arrives by email. Agree with clients how you’ll let them know, for example by phone or message.

More guides to read

Want control over every booking?

With 4appointments each request waits for your decision in the panel, and you tell the client yourself. Automatic confirmation emails aren’t available at the moment.

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