Why aren’t my appointment notifications arriving?

4appointments doesn’t email or message clients, so the final screen and the business itself are what count.

When things go wrong

If you booked through a 4appointments page and nothing arrived in your inbox, that’s expected: the tool doesn’t send confirmation emails, cancellation notices or text messages to clients at the moment. Your junk folder and your email address aren’t the problem. What matters is what you saw on screen and how the business confirms.

Start with the final screen. After you submit a booking, the page shows a summary and a management link for cancelling or rescheduling. That link isn’t sent by email, so save it straight away: copy it, bookmark it or take a screenshot. Without it you can’t change the booking yourself.

Understand the status. A request made through the public page is pending: the time slot is held for you, but the team confirms or rejects it by hand in their panel, and neither action sends you anything. The business may confirm by phone or text, or simply expect you on the day.

Don’t wait for a message before the appointment: 4appointments sends no reminders, by email or text. Note the date, time and address yourself and add them to your own calendar. A pending request nobody handles is cancelled quietly about an hour after the requested time ends, so ask the business for confirmation whenever the date matters.

Contact the business directly, using the phone number, social media account or messaging channel it gave you, and ask whether your booking is confirmed. If you lost the management link, ask them to cancel or move the booking for you; they can do it from their panel. If you run the business, say in your booking link’s page or website that confirmation comes from you, and send the management link by hand for bookings you create yourself.

What to remember

  • ✓4appointments sends no confirmation or cancellation emails to clients
  • ✓The management link on the final screen is the only way to cancel or reschedule yourself, so keep it
  • ✓A new booking stays pending until the business confirms it by hand

Common questions

Should I check my junk folder?+

You can, but nothing is sent to clients from 4appointments today, so there’s nothing to find. Rely on the final screen and on what the business tells you.

I closed the page and lost the link. What now?+

Contact the business. The booking is visible in their list, and they can cancel or change it on your behalf.

More guides to read

Keep clients in the loop yourself

Confirm each request in the panel and tell the client by phone or text. The first 12 months of 4appointments are free, with no card.

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