How do you cancel an appointment online?
Use the management link from your confirmation screen and you’re done, with no phone call.
Booking as a client
Cancelling an appointment booked through a 4appointments page takes a few seconds, provided you kept the management link that appeared on the screen when you booked. If you didn’t, the business can cancel it for you.
When you send a booking request on the business’s page, the final screen shows a management link for cancelling or rescheduling. That’s the link you need. It isn’t sent by email, so save it as a note or a screenshot straight away.
Open the link and you’ll see your appointment with the option to cancel it. Confirm the cancellation and it’s done. There’s no account to log in to and no password. The slot you held becomes free again in the diary and can be booked by other clients. The business isn’t sent an automatic message, but it sees the change in the booking list in its panel.
If the booking was entered by the business’s own team, or is part of a recurring series, you won’t have seen a confirmation screen, so the team has to send you the link. Ask them for it, or ask them to cancel the booking for you.
The tool applies no cut-off time and no refund rules. Rules about late cancellation or money paid beforehand are the business’s own and are agreed outside the tool, as online payment isn’t available in the current plans. If you can’t find the link, contact the business by phone or message with the date, time, service and your name.
The essentials
- ✓You don’t need an account or a password to cancel
- ✓The link is shown on the confirmation screen and isn’t emailed
- ✓If you lose the link, the business can cancel the booking from its panel
Common questions
Is it okay to cancel on the same day?+
The link itself has no minimum notice. Whether a late cancellation has any consequence is down to the business, so check its own rules or give it a ring.
I’ve lost my link. What now?+
Contact the business with your name, the service, the date and the time. Its team can cancel the booking from the panel.
More guides you may find useful
Want clients to cancel without ringing you?
Every booking made on your page comes with a self-service link for cancelling or rescheduling. Try it free for the first 12 months, with no card needed, and see the pricing page for the plans.
Give 4appointments a go