Frequently asked questions about online booking

You only need to create an account. You then set up your services, team members and working hours, and you get a public booking page with its own link for each business. The link is not a subdomain or an address with your business name; you can put it on your website, in your bio or on your Google Business Profile listing. There is nothing to install.

The first 12 months are free on every plan, with no card required; after that it costs between €1 and €8 per month depending on the plan — see the pricing page. There is no permanent free plan. Plan limits apply to panel users, companies, storage and e-mails, not to a maximum number of team members with a calendar.

The four plans (Start, Plus, Pro and Premium) are described on the pricing page, with the limits of each. To move up or down, use your account area or get in touch through the contact page; check the terms that apply to a change before you decide.

You can reach us through the contact page of the site. We do not state a guaranteed response time.

Each plan has a limit on the number of companies per account; the limit for each plan is shown on the pricing page.

No card is requested during the first 12 months. After that the price is €1 to €8 per month depending on the plan, and the available payment methods appear when you subscribe. The pricing page shows the current prices.

Each business has a public page with its own link. Customers see the free time slots and request an appointment themselves, at any hour. A new booking comes in as pending and holds the slot until your team confirms it manually; confirmation is not automatic.

There is no sync with Google Calendar or Outlook. What does exist: subscribing to the ICS link of an external calendar (Google, Outlook, Apple), whose busy events block time slots and are read about every 15 minutes; a one-off import of an .ics file as confirmed bookings; and exporting each team member's calendar through an ICS link. Changes made in Google or Outlook do not change the bookings.

Each team member has a weekly schedule in the Availability section, with exceptions for specific days and blocks for days off or time ranges. Each service also has a “Buffer (min)” field, a pause added after each booking. There is no public-holiday calendar: holidays have to be entered as blocks.

You can set a minimum notice (120 minutes by default) and a maximum advance period (60 days by default) for the public page. Outside that window the customer sees no available slots.

Yes. Each service has a name, duration, price, the “Buffer (min)” pause and its own minimum and maximum notice. The customer picks the service and sees only the slots that fit. Services are listed for every team member: you cannot assign particular services to particular people.

Yes. In the Availability section you block a day, a period or a range of hours for a team member, and blocked slots no longer appear on the public page. Busy blocks from external calendars subscribed through an ICS link are respected too.

Partly. You can set the business name, the logo (given as an image address, with no file upload) and the main colour. There are no photos and no welcome message. The language of the public page depends on the link, so check it before you share the link.

No. There is no embeddable widget, no code to paste into another site, no public API, no webhooks and no Zapier integration. Share the link to your booking page on your website, in your bio or on social media.

At present no e-mail is delivered to the customer: no confirmation, no reminder and no notice of a change or cancellation. Your team confirms pending requests and contacts the customer by whatever means it prefers. The link for managing the booking appears on the confirmation screen the customer sees when booking.

No. The system sends no reminders to customers, so if you want to remind someone you have to do it another way, for example by phone or message. Customers can save the management link shown on their confirmation screen.

Some plans include 4notify SMS and WhatsApp quotas, but the booking flow does not use them: no booking sends an SMS or WhatsApp message to the customer. See the pricing page for the limits of each plan.

Yes, through the management link shown on the confirmation screen after they book. There is no configurable minimum notice, so the customer can cancel or reschedule at any time. The link is not sent by e-mail, and for bookings created by your team (and for sessions in a recurring series) the team has to copy it and send it.

On the current plans, online payment at booking is not available. A deposit or advance payment has to be agreed outside the tool, and your team confirms the booking manually once it has been received.

4appointments has no “no-show” status and no no-show counter: a booking can be pending, confirmed or cancelled. If you want to keep track of no-shows, you will have to do it outside the tool, for example in a separate spreadsheet.

On screen, yes: after booking, the customer sees a summary of the request and the link to reschedule or cancel. But the booking stays pending until your team confirms it, and no confirmation e-mail is delivered. A pending request that is not dealt with is cancelled automatically 1 hour after the end of the requested time slot, with no notice to the customer.

Not on the current plans. Only card payment is foreseen in the code; there is no PayPal, bank transfer or local payment method. Payment is arranged directly with the customer, outside the tool.

Yes. Each team member has their own weekly schedule, exceptions and booking link, and the shared team calendar shows everyone's agenda. On the public page, the “Anyone available” option picks the team member with the fewest bookings; there is no assignment by skills.

The locations list is only used to display addresses: a booking is not tied to a location, availability does not vary by location and the customer does not choose a location when booking. A practical workaround is to create one team member per location, each with their own schedule and link. Note that services are listed for every team member.

Yes. The account owner sets, under “My team”, each member's permissions by section and action (view, create, edit, delete), or grants full access. Enabling payments and issuing refunds are reserved for the administrator. By default the team calendar is visible to the whole company, with customer names; you can limit visibility to teams or selected colleagues, or make it private.

Only a simple customer list (name, e-mail and phone), filled in by hand: bookings made on the public page do not create entries in the list, and the phone number entered on the public form is not stored. There are no internal notes, tags or per-customer history. The free note a customer writes when booking does not appear in the calendar or in the bookings list.

There are no integrations with CRMs, Zoom, webhooks or Zapier. The links that exist are calendar ones: subscribing to external calendars through an ICS link, a one-off import of an .ics file and an ICS export of each team member's calendar. The bookings list can be exported as CSV, XML or PDF.

You can export the bookings list (CSV, XML or PDF) and delete a customer from the customer list; bookings already made keep the name and e-mail. There is no export or deletion of data per person, and no consent checkbox on the public form. For your business's data-protection obligations, seek legal advice; this information is general.