Documentation

Create your account and add your services, with duration and price. Then add your providers, each with a weekly schedule, and share the link to your booking page. Clients book online without needing an account; each request comes in as pending, holds the slot and waits for your team to confirm it.

Every account has a public booking page, reached through a link. You can share it in a message, on social media or on your website like any other link, and you can also create a separate link for each provider. There is no widget to embed in your site and no custom address for the page. The business name, logo (as a URL) and main colour can be customised. The language of the page depends on the link, so check it before you share it. The minimum notice and the maximum booking horizon are set in the public page rules.

In the “External calendar” section you can subscribe to an ICS link (https) from another calendar so that times already taken are blocked; it refreshes roughly every 15 minutes. You can also import an .ics file once, as confirmed bookings. Each provider also has an export ICS link that you can subscribe to in another app. There is no direct connection to Google Calendar or Outlook, and no two-way sync.

4appointments does not send clients e-mails, SMS or WhatsApp messages: no confirmations, no reminders, no cancellation or change notices. Your team confirms or rejects each pending request in the panel and tells the client through the channel you already use, such as a phone call or a message. Pending requests that nobody resolves are cancelled one hour after the end of the requested time slot.

Online payments at booking are not available in the current plans: the booking page cannot ask for full payment or a deposit. Payment for the service is agreed directly between you and the client, and your team confirms the booking manually. For what you pay for your 4appointments subscription, see the pricing page.

After booking, the client sees a link on the confirmation screen to cancel or reschedule the appointment. This link is not sent by e-mail, so it needs to be saved at that moment. For bookings created by your team, the team copies the link and sends it to the client. There is no configurable minimum notice period and no penalties applied by the platform.

Reports show confirmed, cancelled and pending bookings, the cancellation rate and the breakdown by day and by service. Under “My team”, the account owner decides what each member can see and do, by section and action, or grants full access. The reports are simple: they do not include an occupancy rate, and revenue appears only as an estimate based on the list prices of services.