How to send automatic SMS and emails for appointments
Set the message type and timing once — the system sends automatically for every appointment.
Special questions
Automatic SMS and emails for appointments cover three key moments: the confirmation at booking, the reminder beforehand and the cancellation notification — all with no manual work.
The booking confirmation: sent instantly and automatically on any new booking (including at night or on weekends). It contains all the appointment details and the reschedule/cancel link. Format: a long email with all the details + a short SMS with the time and address.
The reminder before the appointment: set to be sent at 24h, 48h or the hours you choose. The email contains the full details and preparation instructions. The SMS is short and direct: “Appointment tomorrow at 10:00 at [Salon] — confirm: [link]”.
The cancellation notification: sent to the client when they or the business cancels the appointment. It includes an invitation to rebook and, where applicable, confirmation of the deposit refund.
The text of all messages is customisable with: the business name, address, appointment details, dynamic variables ({client_name}, {appointment_date}, {service}) and any instructions specific to your business.
De reținut
- ✓SMS has an open rate of >95% versus ~25% for email
- ✓Both channels can be active at once for redundancy
- ✓Dynamic variables personalise each message automatically
Frequently asked questions
How much do SMS cost in 4appointments?+
SMS messages are included in some plans or available as a separate package. The per-SMS price varies by plan and volume. Check the pricing page for details.
Can clients opt out of receiving SMS?+
Yes — at booking, clients can indicate they prefer not to receive SMS. Respecting this preference is also a GDPR requirement.
Related guides
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4appointments sends SMS and email automatically for every appointment — set it up once, it works forever.
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