How to confirm client appointments automatically
Every booking automatically triggers a confirmation email and/or SMS with all the details.
Management for business
Automatic confirmation removes the need to contact every client manually after a booking. The system instantly sends a confirmation message by email and/or SMS at the moment of booking.
On every new booking — whether made online by the client or added manually by you — the system automatically sends a confirmation email. The email includes: the appointment date and time, the chosen service, the employee’s name (if applicable), the location address and a reschedule/cancel link.
If you also enable SMS, the client gets a short confirmation message on their phone in addition to the email. SMS messages have a higher open rate and are useful for clients who don’t check email often.
The text of the confirmation messages is customisable: you can add special instructions (what to bring, how to get to the location, parking, etc.), preparation details or simply a branded welcome message.
There’s no manual step — the confirmation goes out immediately, no matter when the booking is made, including at night or on weekends.
De reținut
- ✓Instant confirmation — the client knows right away the booking went through
- ✓Customisable template with your brand details
- ✓Optional SMS for higher open rates
Frequently asked questions
Can I disable automatic confirmations?+
Yes — you can enable a manual approval flow: the booking enters a “pending” state and you confirm or decline. The automatic confirmation only goes out once you approve.
Can clients reply to the confirmation email?+
Confirmation emails usually come from a no-reply address, but you can set the reply-to address to your business email.
Related guides
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