How to send automatic notifications for appointments
Confirmations, reminders and follow-ups sent automatically — with no manual work.
Management for business
A complete automatic notification system covers the entire appointment cycle: the confirmation at booking, the reminder before the appointment and, optionally, a follow-up afterwards.
The booking confirmation: sent instantly, by email and/or SMS, with all the appointment details and the reschedule/cancel link. It’s the first automatic point of contact with the client after booking.
The reminder before the appointment: set at 24h, 48h or however many hours you decide ahead of the appointment. It significantly reduces no-shows — clients who get a reminder show up as much as 40% more often than those who don’t. It can include specific preparation instructions.
The cancellation notification: sent to the client if the appointment is cancelled (by them or by you) with confirmation of the cancellation and, optionally, an invitation to rebook.
The post-appointment follow-up (optional): a message sent 24–48h after the appointment, thanking the client and inviting them to leave a review or book again. Great for building loyalty.
De reținut
- ✓Notifications work 24/7 with no input from you
- ✓You can customise the text of every notification type
- ✓SMS and email — you can enable both channels at once
Frequently asked questions
How many reminders can I send before an appointment?+
You can usually set 1–2 reminders: one 48h ahead and one 2h ahead, or any combination you like.
Are there extra costs for SMS?+
SMS messages are usually included or billed separately depending on the plan. Check your plan details in 4appointments.
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