How to reschedule a booking online
Pick a new date from the calendar right in your confirmation email, in just a few clicks.
Booking for clients
Rescheduling a booking online is as simple as cancelling: you open the link in your confirmation email and pick a new slot from the business’s calendar.
Open the confirmation email or SMS for the original appointment. You’ll find a “Reschedule” or “Change booking” button or link. If the business doesn’t offer self-service rescheduling, you’ll find a direct contact link instead.
The system shows you the business’s updated calendar with every available slot. Pick the date and time that suit you better. The service you originally selected is kept automatically.
Confirm the new booking. You instantly receive an updated confirmation by email or SMS with the new appointment details. The old slot is freed up automatically and becomes available to other clients.
Some businesses limit the number of reschedules or require a minimum notice (e.g. you can’t reschedule less than 4 hours ahead). These rules are shown on the rescheduling page.
De reținut
- ✓Rescheduling doesn’t require a phone call
- ✓The calendar shown is updated in real time
- ✓You receive a new confirmation with the updated details
Frequently asked questions
Can I reschedule with a different specialist?+
It depends on how the business is set up. Some allow switching specialists when rescheduling, others block this option.
What happens to my deposit if I reschedule?+
The deposit usually stays active and carries over to the new appointment. Check the business’s specific refund policy.
Related guides
Want your clients to reschedule on their own?
4appointments offers self-service rescheduling with customisable rules — you decide how flexible you want to be.
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