Frequently asked questions about online booking

Just an email and a business name. Within minutes you get your own online booking page at 4appointments.net/your-name, ready to drop on your website, in your bio or on Google Business Profile. No installation or special hardware required.

Yes. You get a 14-day full-feature trial — public booking page, calendar, SMS and email reminders, Google Calendar sync and up to 3 specialists. No card required at signup; pick the right plan after the trial.

Yes. Switch plans whenever you want from /pricing. The remaining value of your current subscription is automatically credited toward the new plan, prorated by days. Your data and booking page stay exactly as they are.

You get in-app chat with our team, step-by-step video docs for every module, and a guaranteed 24h working-day response. Plans with larger teams also include 1-to-1 onboarding sessions at no extra cost.

Yes. From a single account you can run multiple businesses or locations, each with its own booking page, calendar and team. Switching between them takes one click in the top bar.

Card (Visa, Mastercard) or bank transfer against a pro-forma invoice. Choose monthly or annual billing (annual gets a discount). Auto-renewal keeps services uninterrupted.

You get a public booking page with its own address that you can drop on your site, in your bio or on Google Business Profile. Clients see your live availability and book themselves 24/7 — no phone calls, no manual confirmations.

Yes. The 4appointments calendar syncs two-way with Google Calendar and Microsoft Outlook. Busy slots in your personal agenda automatically block public booking slots — no more double-bookings.

In settings you define weekly hours per specialist and per location, lunch breaks, days off and holidays. The system never accepts bookings outside these windows, and exceptions for special days are two clicks away.

The booking page detects the client’s time zone automatically and shows slots in their local time. You always see appointments in your own time zone. Perfect for consultants, coaches and online services with international clients.

Yes. Add any service with duration, price, description and an optional buffer before or after. The client picks the service, the system computes how many consecutive slots are needed and shows only feasible options.

Yes. Block a slot, a full day or a whole week with one click for holidays, events or breaks. Clients trying to book inside that window see the next available slot directly, with no error messages.

Yes. Add your logo, brand colours, photos, descriptions for each service and a welcome message. Your page looks polished and on-brand — not like a generic form.

Yes. We provide an embed widget for WordPress, Webflow, Wix and other site builders, plus a REST API for custom integrations. Booking data can be pulled into your existing CRM automatically.

Every confirmed appointment triggers automatic SMS and email reminders before the visit. Clients can confirm or reschedule in one tap, and attendance rises 30–50% versus manually tracked bookings.

You decide. The default sends one reminder 24h before and one 1h before, but you can change the timings or add extra reminders (72h, at booking time, etc.) per service or per location.

Emails are unlimited on every plan. SMS come as a per-plan bundle; if you exceed it, you can buy additional credits at /pricing. You see your remaining SMS in real time and only pay for what you use.

Yes. Every confirmation contains a self-service link to reschedule or cancel within the rules you set (e.g. at least 24h ahead). The freed slot becomes automatically available to other clients.

Yes. For any service you can require full payment or a deposit by card at booking time. Deposits cut no-shows dramatically and cover your cost if the client doesn’t show, based on your policy.

You mark the appointment as a no-show in one click. The system keeps per-client history, warns you when a client has a pattern of absences, and can auto-apply policies (no-show fee, temporary block, upfront-payment requirement).

Yes. The client receives an instant confirmation by email and SMS with the date, time, service and location, plus an .ics attachment that adds the appointment straight to their calendar (Google, Apple, Outlook).

Yes. Connect your Stripe account in settings and enable payments on any service — full charge or deposit only. Money lands directly in your bank account; Stripe fees are borne by you or passed to the client, your choice.

Yes. Each specialist has their own calendar, services and working hours. Clients pick the person they want from the booking page, or the system assigns one automatically by availability or load-balancing rules.

Set up each location with its own address, hours, team and services. They all appear on your booking page — clients pick the convenient one, while you see either a consolidated calendar in the dashboard or filter by a specific location.

Yes. Roles are fully configurable: managers see everything, specialists see their own calendar and clients, front-desk staff can book but not view financial reports. Permissions are granular per user.

Yes. Every client has a record with full appointment history, internal notes (visible only to the team), preferences, lifetime value and absence pattern. Search is instant by name, email or phone.

Yes. Native integrations with Google Calendar, Outlook, Zoom (auto-generated meeting links for online appointments), Stripe, and webhooks for every event (appointment created, paid, cancelled). Plus a REST API for proprietary CRMs.

Yes. Data is encrypted at rest on our own servers (Hetzner, Helsinki datacenter), with daily backups and strict role-based access. We are fully GDPR-compliant — clients can request export or deletion at any time, and you get an audit log of all access.